Help decide the future of your water and wastewater services
Discover, Discuss, Decide is our biggest ever consultation with our customers and we’re inviting you to help shape the future of your water services for years to come.
It’s all about choices and we want to know what you think to help us to achieve the best possible balance of priorities, while delivering high quality customer service and keeping your bill affordable.
Talking to our customers and stakeholders from right across our region has helped us identify ten outcomes which are at the heart of our consultation.
Earlier this year we opened our consultation and invited everyone to tell us what they thought and to help us ‘decide’ the future of local and regional water services.
The consultation is now closed but you can still download the Discover, Discuss, Decide document outlining the choices that we asked you to prioritise during the earlier consultation.
What happens next?
We received lots of comments and views on what’s important to you. Your views will help us to develop our long term strategy and business plan for 2015 to 2020. We’ll publish a draft of this in summer 2013 to explain how we think the different choices can best be balanced and to ask for your thoughts on whether this seems sensible.
We’ll spend the autumn refining our plans in light of the feedback we receive and then in early 2014 will publish our final business plan and submit it to Ofwat. The final plans approved by Ofwat will agree the level of customers’ bills and where and how this will be invested over 2015 to 2020.
If you’d like us to tell you when our draft business plan is ready to comment on you can sign up below:
Explore ‘my 2020 water view’
Check out our interactive ‘my 2020 water view’ simulator to explore key investment areas and see how the level of investment in each impacts on customer service, the environment and your bill. Thank you to everyone who submitted views during the consultation open period, these are now being taken into account as we develop our draft business plan which will be published in the summer.